USAA serves military families exclusively, and their approach to diminished value claims differs from most commercial carriers. USAA is generally regarded as one of the more straightforward insurers to work with on legitimate claims — they tend to evaluate DV claims fairly when presented with proper documentation. However, USAA also has some unique processes that you should understand before filing.
Filing a DV claim against USAA in Arizona:
1. Contact USAA's claims department directly. USAA allows DV claims to be filed under the at-fault member's liability coverage. Their online and phone systems are well-organized, and you can track your claim digitally.
2. Provide a certified appraisal. USAA's adjusters are trained to review professional DV documentation and respond with fair counteroffers. Orlando Auto Body's free $450 Diminished Value Appraisal Packet meets the documentation standard that USAA expects.
3. Know that USAA may order their own appraisal. Unlike some carriers that simply apply a formula, USAA occasionally commissions an independent appraisal. Having your own professional documentation ensures you have a strong basis for comparison and negotiation.
4. Respond promptly to requests. USAA tends to move efficiently, and delays on your end can stall the process.
Arizona has a large military and veteran population — Luke Air Force Base, Davis-Monthan, Fort Huachuca, and numerous military retirees call the Valley home. If a USAA-insured driver caused your accident, Orlando Auto Body can help. Our DV appraisal packets are thorough, professional, and designed to meet the documentation standards that USAA's claims team evaluates. Call today for your free assessment.